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Industry Solutions

Technology and Telephony

We’re helping Telcos, Tech and broadband companies to enhance their service and keep customers informed with our powerful SMS solutions.

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Engaging and effective messaging

In a world where we are are constantly bombarded with communication, SMS remains the most impactful channel for time-sensitive communications. Tech and telephony companies are using SMS across a wide variety of touchpoints to improve user experience and security.

The Púca platform connects directly to the Irish mobile network SMSCs (message centres) and we have a reliable interconnect network for UK and International delivery. In both Ireland and the UK we provide numbering or ‘SMS Inbox’ options including dedicated long numbers as well as shared or dedicated short codes.

Testimonials

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“An extremely effective and cost efficient direct marketing tool for our marketing team.”

eir,
Customer Retention Manager
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“Púca’s API and 2-way SMS functionality is working really well with our automated robotic process and we’re seeing a massive benefit.”

Permanent tsb,
Fraud Manager
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Core product

Unlock the power of SMS with Impower™

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Impower™ SMS console

Our Impower™ console makes it incredibly simple for your team to communicate by SMS with your customers and staff.


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Impower™ SMS API

Our developer RESTful API is the fastest way to integrate SMS messaging into your customer journeys.


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The Púca difference

“Our goal is to make it easy for you to start using SMS. Unlike some SMS platform providers who outsource their frontline support, Púca offers friendly local support which can make all the difference if you need a helping hand.”

Eileen Carroll, Púca CEO

Technology sector

SMS Use Cases and Benefits

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SMS Use Cases

App to person messaging volumes are increasing globally. Here are some of the top ways SMS is being used in this sector;

  • Two factor authentication: provide SMS as a means of issuing one time PINs
  • Billing and payment reminders: remind customers about upcoming payment due dates and provide information about their account balance.
  • Outage notifications: quickly notify customers of service outages and provide updates on restoration efforts.
  • Installation appointment: remind customers about upcoming appointments such as broadband installation.
  • Business continuity: SMS is ideal for staff communications in an emergency
  • Voice integration: customers dialling into contact centres from mobiles can avoid the queue and be offered relevant information by SMS.

Benefits

SMS-enable your application with the Impower™ API. Quickly and easily add automated SMS to your communication flows with staff and customers, improving your user experience, as well as reducing your communications costs.

  • Ubiquity: SMS is available even on very basic mobile phones or in areas with limited internet connectivity.
  • Immediacy: when you send an SMS you know it will be ready quickly
  • Rapid deployment: SMS triggers can be set up in minutes
  • Flexibility: SMS can integrate into multi-channel communications flows
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Spotlight

Customer story

BT Ireland: SMS for Emergency Call Answering Service

Blog

Contact Centre Focus: IVR to SMS call deflection

Customer story

Permanent tsb: 2 Way Fraud Alerts